344 East Front Street Statesville, NC 28677
The Iredell Council on Aging offers transportation services to older adults (aged 60 and older) who do not have other means of getting to essential destinations. To begin using the service, individuals must complete and sign a registration form, which can be done over the phone. Once the form is completed, it can either be mailed to us for a signature or you can visit our office in person to complete it.
We provide transportation for a variety of essential trips, including medical appointments, visits to senior centers, grocery stores, personal appointments (such as hair or nail appointments), shopping, and trips to local nutrition sites. However, we are unable to provide transportation to certain destinations, including voting locations, church services, restaurants, work, volunteer activities, or other individuals' homes. If you need transportation to any of the approved destinations, simply contact us to schedule your ride!
To ensure that we provide timely service to all passengers, our drivers will wait up to 5 minutes at the scheduled pick-up location. If you're not ready when the driver arrives, your trip will be canceled. If you know you will not be ready, please call us at least 2 hours in advance to reschedule your ride. For safety and efficiency, drivers are unable to enter private residences, offices, or businesses to search for passengers. We kindly ask that you be at the designated pick-up location when the vehicle arrives to avoid any delays.
Our transportation services are free of charge for authorized older adults. While there is no fare for your ride, donations are welcome and appreciated, as they help support the continued availability of the service.
Due to our grant funding, we are required to send out a quarterly cost-sharing letter to inform you of the costs associated with the transportation trips provided by our agency. Please note that this letter is not a bill—it is simply a summary of the costs to the agency, as required by our funding guidelines. Your ride remains free, and any donations you choose to make are greatly appreciated, but not required.
Once registered, you are required to schedule your transportation by calling the Iredell Council on Aging at (704) 873-5171, Monday through Friday, from 8:00 am to 5:00 pm. All trips must be scheduled at least two business days in advance (by noon). While you can schedule trips well in advance, please note that all rides must be booked within this timeframe. Drivers cannot take reservations directly—you must contact our office to schedule your ride.
If you are unable to take a scheduled ride, please call to cancel at least 2 hours before your pick-up time. For trips scheduled before 8:00 am, cancellations must be made the day before. We encourage passengers to cancel as soon as possible to allow for other riders to use the service. Our voicemail is available for cancellations after hours, on weekends, and on holidays.
If you know you will not be able to take your trip and it is less than two hours before your scheduled pick-up, please still let us know. However, please note that this will be considered a No-Show. After three No-Shows, your access to transportation services may be suspended.
If you’re unsure of your return time when scheduling a ride, we can arrange a Will-Call pick-up. After your appointment, simply call our office to request your return ride. We will send the next available vehicle and ask that you remain at the pick-up location until the van arrives.
Our goal is to provide reliable, convenient, and professional transportation for all older adults in our community. If you have any questions or need assistance, don’t hesitate to contact us!